Reservations
Is a deposit required
Absolutely! It’s essential to pay the reservation deposit promptly to secure your items, as we cannot hold them without it. The deposit is 25% of the total and is non-refundable. However, if you need to cancel your event, the deposit will be converted into a credit that can be applied toward a future rental.
How far in advance should we reserve items?
As soon as possible! While we do our best to accommodate last-minute rentals, please note that availability decreases as your event date approaches. To ensure the best selection, we recommend making your reservation 1-2 months in advance.
How many days are included with my rental?
We are pleased to include a 4-day rental period in all our pricing. This allows plenty of time to receive your items, set up, decorate, and prepare everything before your guests arrive. We also want to ensure you don’t feel rushed after the event, so the 4-day window provides ample time to organize the return of the rental items.
Do you have minimums to place an order?
To qualify for delivery, your rental order must total at least $150. Additionally, our minimum order requirements are subject to change without notice, particularly during holidays. Be sure to confirm with your Event Sales Associate before placing your order.
What if I need to cancel my reservation?
Cancellations can be requested up to 72 hours before the start of your rental. If canceled within 72 hours, the full balance will still be due. Please note that the reservation deposit is non-refundable.
I completed an online quote. Does that count as a reservation?
What are your business hours?
We’re available 7 days a week from 9 AM to 5 PM. Call us at 574-334-7070, and we’ll return all messages promptly. While after-hours calls are often answered, the quickest way to reach us or request a quote is by using our website or emailing [email protected].
Quote
I completed an online quote. Does that count as a reservation?
Thanks for choosing Hoosier Event Rentals. We are reviewing your event details and will contact you with availability and a final quote within 48 hours.
Note: Your reservation is only finalized once the deposit and contract are complete. If you don't hear from us within 2 days, please reach out at [email protected] or call 574-334-7070
How does your pricing work?
Rental Duration & Rates Our standard pricing is based on a "per-event" or "per-day" rate. Please note that rental charges apply for the entire time the equipment is in your possession—whether it is actively being used or not. This ensures your items are reserved exclusively for your event date.
Planning a weekend event? Contact us to discuss our flexible Friday-to-Monday rental windows to make your setup even easier!
How can I check pricing and availability?
All pricing is listed transparently in our online catalog. To check availability for your specific date, please submit a quote request by adding items to your cart and completing the checkout process. We’ll provide a customized quote within 48 hours. To ensure fairness to all our customers, we cannot hold equipment based on a quote alone; a signed contract and deposit are required to finalize your reservation.
Miscellaneous
Do I need to clean the equipment before returning it?
Standard sanitization is included in your rental. However, equipment must be returned free of food waste, heavy mud, and tape. Please wipe down chair/table surfaces and empty all concession equipment before return or pickup. A cleaning fee will be applied to any items requiring excessive labor to restore to their original condition.
What if I’m looking for an item that isn’t listed in your catalog?
We are always looking to expand our inventory to better serve our customers! If you need something specific that you don’t see on our site, please let us know. We may be able to source it for you or recommend a trusted local partner who can. Send us a quick note at [email protected] with your request, and we’ll see what we can do to help make your event a success.