Is a deposit required
Absolutely! It’s essential to pay the reservation deposit promptly to secure your items, as we cannot hold them without it. The deposit is 25% of the total and is non-refundable. However, if you need to cancel your event, the deposit will be converted into a credit that can be applied toward a future rental.
How far in advance should we reserve items?
As soon as possible! While we do our best to accommodate last-minute rentals, please note that availability decreases as your event date approaches. To ensure the best selection, we recommend making your reservation 1-2 months in advance.
How many days are included with my rental?
We are pleased to include a 4-day rental period in all our pricing. This allows plenty of time to receive your items, set up, decorate, and prepare everything before your guests arrive. We also want to ensure you don’t feel rushed after the event, so the 4-day window provides ample time to organize the return of the rental items.
Do you have minimums to place an order?
To qualify for delivery, your rental order must total at least $150. Additionally, our minimum order requirements are subject to change without notice, particularly during holidays. Be sure to confirm with your Event Sales Associate before placing your order.
What if I need to cancel my recservation?
Cancellations can be requested up to 72 hours before the start of your rental. If canceled within 72 hours, the full balance will still be due. Please note that the reservation deposit is non-refundable.
I completed an online quote. Does that count as a reservation?
What are your business hours?
We’re available 7 days a week from 9 AM to 5 PM. Call us at 574-334-7070, and we’ll return all messages promptly. While after-hours calls are often answered, the quickest way to reach us or request a quote is by using our website or emailing [email protected].